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Key Responsibilities:

- Provide comprehensive Windows 10/11 support to end users, ensuring high satisfaction levels.
- Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise.
- Efficiently manage the stock room, maintaining optimal inventory levels and organization.
- Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking.
- Deliver hands-on support at the site for all IT-related needs, acting as the crucial ‘hands and feet’ for on-site assistance.
- Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies.
- Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities.
- Exhibit excellent written and spoken French & English communication skills, capable of explaining complex technical issues in an understandable manner.

Qualifications:





- 2 to 4 years of experience in a field services or IT support role.
- Proficient in modern device management technologies and Windows 11 upgrade processes.
- Hands-on experience with ServiceNow or similar ticketing systems.
- Excellent communication and interpersonal skills, with fluency in both French and English.
- Laptop, Desktop, Tablet hardware support

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Contract

Job function

- Job function

Information Technology
- Industries

IT Services and IT Consulting

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📌 Desktop Support Specialist (Montreal)
🏢 KTek Resourcing
📍 Montreal