Step up your IT career as a Service Desk Support Analyst at MNP. In this in-office role, you will tackle client technical issues across various platforms, especially Active Directory and Microsoft 365.

MNP is enhancing its Managed Services team with a Service Desk Support Analyst. This high-volume L1 role offers dynamic interaction and direct problem resolution with client calls. The position demands collaboration with specialists for escalated concerns and includes on-call rotation duties.

Key Responsibilities: • Resolve urgent technical issues for clients • Deliver exceptional customer service via Phone and Chat Support • Log calls and chats accurately within Service Tickets • Escalate out-of-scope issues to specialized teams • Adhere to internal policies and submission guidelines

Requirements: • 2 years in an IT Call Centre environment • Relevant technical diploma or certifications • Knowledge of Active Directory and Microsoft 365 support • Understanding of networking concepts and Windows OS • ITIL v4 Foundations certification

Make your mark in a supportive setting and enhance client satisfaction at MNP! #J-18808-Ljbffr

📌 MNP Service Desk Support Analyst Position (Winnipeg)
🏢 MNP
📍 Winnipeg