Position: Employer Services Representative

Position Type: 3 Full-time, Temporary, Included

Ending On or Before February 28, 2028

Location: Edmonton, Alberta

Classification: TP I

Salary Range: $64,005.73 to $77,253.69

Closing Date: August 26, 2026 @ 4:00 p.m. MT

Love turning “wait, how does this work?” into “ no worries, I can help you”?

Bring your service skills, good judgment, and eye for detail to a role that helps employers feel confident, supported, and ready to get pension administration right.

We are hiring Employer Services Representatives to be a practical, trusted advisor to participating employers. This role sits at the front line of employer service: helping pay and benefits administrators understand pension requirements, submit accurate information, resolve issues quickly, and meet their obligations with confidence. The right candidate brings strong judgment, client-service discipline, attention to detail, and the ability to turn complex pension rules into clear, useful guidance.

What You’ll Own

- Deliver responsive, accurate, and qualified support to employers across Alberta.
- Guide employers through routine and complex pension submissions, questions, and corrections.
- Help employers understand and meet pension rules, policies, deadlines, and processing requirements.
- Identify issues early, follow through on outstanding items, and keep work moving.
- Build trust with employer contacts by providing clear answers, practical options, and consistent service.
- Translate complex pension information into plain language for pay and benefits administrators.
- Contribute to a strong employer experience by balancing service, accuracy, compliance, and timeliness.

What You Bring

- A completed certificate or diploma; business or finance education is an asset.
- Two to five years of experience in a business, financial, pension, benefits, or client-service environment.
- Strong accuracy,



judgment, follow-through, and comfort working with policies, procedures, calculations, and deadlines.
- The ability to explain complex information clearly to employers, clients, or administrators.
- Strong communication, organization, analytical thinking, time management, and problem-solving skills.
- Working knowledge of Microsoft Office; experience with Compass, Employer Portal, Ariel, Admin Portal, and CRM is a strong asset.
- Contact centre experience is an asset.
- Preference may be given to candidates who have successfully performed this role in a temporary capacity.

Why It Matters This role protects the employer experience and supports accurate pension administration. By helping employers get the right information in at the right time, you reduce risk, strengthen trust, and make a meaningful difference for the employers and members who depend on our work every day.

Why choose APS

APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they—along with our people—are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.

What APS has to offer

- Defined benefit pension plan
- Community-minded workplace with a friendly team environment
- Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
- Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid versatile spending account
- In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
- Discount programs through various partner agencies

📌 Employer Services - Employer Services Representative (Edmonton)
🏢 Alberta Pensions Services
📍 Edmonton