Reporting to the Chief Information Officer (CIO), the Endpoint Solutions Architect is responsible for the design, administration, support, security, and continuous improvement of the City’s endpoint computing environment. This position provides senior technical leadership for endpoint management technologies, including Microsoft Intune, MECM/SCCM, mobile device management platforms, endpoint security solutions, virtual desktop infrastructure, and Windows operating systems. The incumbent supports the planning and delivery of endpoint services and ensures endpoint technologies remain secure, reliable, compliant, and aligned with the City’s operational and cybersecurity objectives.

The duties listed are not meant to provide a description of each and every job performed but only those which represent the core functions of the job.

- Administer, maintain, and support endpoint and Client-related IT management tools including Microsoft Intune, MECM/SCCM, NinjaOne, Windows Autopilot, and related endpoint technologies.
- Administer and maintain the organization’s Service desk/IT Service Management Tool.
- Serve as the primary escalation resource for complex endpoint and client computing incidents.
- Design, deploy, and maintain operating system images, software deployments, application packaging, and patch management processes.
- Ensure endpoint devices remain secure, compliant, and operational.
- Maintain lifecycle management processes for desktops, laptops, tablets, and mobile devices.
- Monitor and support endpoint performance, availability, and compliance.
- Develop and maintain secure endpoint architecture standards, procedures, and best practices.
- Lead endpoint infrastructure projects from planning through implementation and operational transition,



including the development of project plans, deployment strategies, schedules, and risk mitigation plans
- Lead endpoint hardening, compliance, encryption, and endpoint protection initiatives.
- Collaborate with cybersecurity and infrastructure teams to implement secure endpoint solutions.
- Evaluate and recommend emerging technologies, tools, and security enhancements.
- Develop and maintain technical documentation, standards, and operational procedures.
- Support compliance with corporate security policies, regulatory requirements, and cybersecurity frameworks.
- Participate in budget planning, technology lifecycle planning, and procurement activities, including vendor evaluations, Request for Proposal (RFP) development, technical specifications, and product assessments.
- Prepare technical recommendations, business cases, and implementation plans.
- Identify opportunities to improve efficiency, security, service delivery, and the end-user experience.
- Work with vendors, consultants, and service providers supporting endpoint technologies.
- Provide technical consultation and expertise to City departments regarding endpoint requirements and solutions.
- Develop reports, recommendations, and presentations for senior management regarding endpoint technologies and investments.
- Other duties as assigned.

Qualifications:

- University degree in Information Technology, Computer Science,



Information Systems, or a related field.
- Five (5) years’ information systems experience within a municipal setting, as well as eight (8) years experience supporting and administering Microsoft endpoint technologies in an enterprise IT environment.
- Demonstrated experience with Microsoft Intune, MECM/SCCM, Microsoft Autopilot, Microsoft Defender, Microsoft Entra ID, Microsoft 365, and Windows endpoint administration.
- Experience designing, implementing, and supporting Virtual Desktop Infrastructure (VDI) environments.
- Strong experience with PowerShell scripting, automation, and process improvement.
- Robust Knowledge of IT Service Management (ITSM) and experience using and administering ITSM tools (FreshService, ServiceNow, BMC Helix, Jira Service Management)
- Experience planning and leading Client-facing IT projects in a medium sized, municipal organization.
- Microsoft 365 Endpoint administrator certification and ITIL certification are a definite asset.
- Thorough knowledge of endpoint security, device compliance, encryption, identity management, and cybersecurity best practices.
- Experience developing technical standards, procedures, documentation, and leading technology projects from planning through implementation.
- Strong analytical, problem-solving, interpersonal, verbal, and written communication skills, with the ability to work collaboratively with staff, vendors, and stakeholders

Closing date: Wednesday, September 2, 2026 at 4:00pm

Salary: $97,156 – $113,659 (2026 rates)

How to apply: Submit a current application which includes a current cover letter and resume.

View a detailed and apply by visiting: https://www.welland.ca/Careers.asp

📌 Endpoint Solutions Architect (Welland)
🏢 City of Welland
📍 Welland