Enhance efficiency as a Process Improvement Specialist with Manulife in Toronto, Ontario. Use data-driven insights to implement operational improvements and elevate client experiences in a hybrid setting.
In this role, you will assess and refine operational processes within Retirement and Investment Operations, focusing on continuous improvement methodologies. Bring your analytical expertise to partner with business leaders and cross-functional teams, supporting initiatives that enhance quality and mitigate risk. Your experience with process mapping and stakeholder engagement will be pivotal in fostering collaboration and driving effective change.
Key Responsibilities:
• Analyze operations data to highlight trends and opportunities
• Facilitate workshops for process mapping and redesign




• Develop business cases backed by qualitative and quantitative data
• Monitor implementation and measure results against targets
• Collaborate with teams to ensure compliance with risk controls
Requirements:
• Bachelor’s degree in relevant field
• 4-5 years in continuous improvement or operational roles
• Robust analytical skills and ability to interpret complex data
• Experience in stakeholder management and effective communication
• Familiarity with performance reporting tools and methodologies
Utilize your problem-solving skills to support strategic transformations within Manulife’s operations.
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📌 Process Improvement Specialist at Manulife (Toronto)
🏢 Manulife Financial
📍 Toronto