Experience hands-on IT support with Axiom Technologies as a Desktop Support Engineer in Kelowna, British Columbia. Your role will focus on enhancing user experience through effective technical assistance and service management.
We're seeking a dedicated skilled with a minimum of 3 years of field support experience. This role is crucial in ensuring that end-user issues are resolved quickly and efficiently. Strong communication skills will help you liaise between IT and users effectively while maintaining compliance with corporate policies.
Key Responsibilities:
• Provide 1st and 2nd level Help Desk support
• Install and support hardware/software for users
• Triage and prioritize incoming support requests
• Maintain documentation and update knowledge base
• Coordinate intermediate-to-advanced support for devices
Requirements:
• 3+ years experience in IT support
• Certifications: A+, Cisco or Microsoft
• Familiarity with Windows 10/11 and Office Suite
• Strong ability to work autonomously and collaboratively
• Exceptional interpersonal and communication skills
Support users effectively while elevating your IT expertise at Axiom Technologies.
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📌 Technical Support for Axiom Technologies (Ottawa)
🏢 Axiom Technologies
📍 Ottawa
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