Become a High Touch Support Developer with Google Cloud and provide expert solutions. Focus on proactive customer support from Austin, TX, or Waterloo, ON.In this mid-level role, you will leverage your technical knowledge and mentoring skills to manage customer issues. You will be responsible for enhancing customer satisfaction through effective communication and problem-solving. As part of a global team, you will offer 24/7 support, ensuring smooth cloud transitions for clients by addressing technical challenges.Key Responsibilities:Provide expert assistance in troubleshooting complex issuesAdvocate for customers' needs within Google Cloud teamsCollaborate on developing tools and documentationParticipate in a 24-hour support rotationSupport customers in deploying Google Kubernetes EngineRequirements:Bachelor's degree in Science, Technology, or EngineeringMinimum of 3 years' experience in customer and technical rolesFamiliarity with cloud infrastructure and Unix/Linux systemsSkills in coding with languages like C++, Java, or PythonExperience in crisis management and escalationHelp organizations thrive by enhancing their cloud experience at Google Cloud.#J-18808-Ljbffr

📌 High Touch Support Developer, Google Cloud (Alton)
🏢 Google
📍 Alton