Join AMA as the Director of Retail Operations, ensuring exceptional member and employee experiences throughout Alberta. Champion initiatives that enhance operational efficiency and retail excellence.In this pivotal role, you'll oversee multi-site operations across AMA's network, including Travel and Insurance. You will implement standardized procedures, drive omnichannel service innovation, and maintain operational cohesion at every location. The Director will collaborate closely with the Vice President, Operations,



to uphold AMA's commitment to integrity and professionalism.Key Responsibilities:Directly manage operational policies and SOP governanceFoster operational compliance and cash handling standardsEvaluate and enhance brand presentation across centresEnsure a compliant and safe environment for membersLead initiatives for self-service and technology solutionsRequirements:Over a decade of experience in retail operations managementBackground in regulated industries such as Travel or InsuranceMastery in internal controls and fraud risk managementExpertise in inventory governance and margin optimizationStrong relational skills with various stakeholdersDrive success at AMA through effective leadership and creative service delivery.#J-18808-Ljbffr

📌 Director Of Retail Operations At Ama (Edmonton)
🏢 Alberta Motor Association
📍 Edmonton