- Manage End-to-End Equipment Orders
- Act as the primary point of contact for all recent equipment customer orders from order receipt through delivery and invoicing.
- Coordinate the complete fulfillment process for equipment sales, including large packages and project-based orders.
- Source and allocate equipment and attachments according to customer agreements and deal requirements.
- Coordinate equipment preparation activities with internal prep facilities and control tower teams, ensuring scope of work requirements are completed.
- Monitor order progress, identify potential delays, and proactively communicate solutions to stakeholders.
- Coordinate transportation and delivery of equipment to customers.
- Ensure all financing, credit approvals, freight arrangements, storage agreements, warranties, and other requirements are completed prior to invoicing and equipment scoring.
- Review and prepare custom equipment configurations and preparation costs for non-standard equipment orders.
- Create manual quotes for attachment-only transactions.
- Collaborate with quoting teams to request new or amended configurations when required.
- Serve as the single point of contact for sales teams regarding customer order status and fulfillment updates.
- Proactively communicate order progress and critical milestones to customers and internal stakeholders.
- Investigate and resolve fulfillment challenges that may impact customer-required delivery dates.
- Build strong relationships with internal departments and external partners to ensure customer expectations are met.
- Partner with Inventory Planning, Transportation, New Equipment Preparation, Procurement, Finance,



and other cross-functional teams.
- Support branches and internal stakeholders by providing guidance on equipment fulfillment processes and best practices.
- Maintain detailed records and tracking throughout the order lifecycle.
- Participate in process improvement initiatives and special projects.

Requirements - Post-secondary education in Supply Chain Management, Operations Management, Business, Industrial Engineering, or a related discipline

- 3-7 years of experience in customer service, service administration, order management, supply chain, logistics, operations, or a related field
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams
- Experience working with ERP, order management, or inventory systems
- Strong understanding of order fulfillment, supply chain, and customer service processes Core Competencies Demonstrates expertise in managing end-to-end equipment orders, ensuring effective communication and coordination across cross-functional teams. Proficient in order fulfillment processes, customer service, and supply chain management. Highest-signal resume keywords - Order Management
- Supply Chain Management
- Customer Service
- ERP Systems
- Process Improvement ATS Optimization Keywords Hard Skills - Order Fulfillment
- Equipment Configuration
- Inventory Management
- Logistics Coordination
- Cost Preparation Soft Skills - Communication
- Relationship Building
- Problem Solving
- Collaboration Industry Keywords - Operations Management
- Service Administration
- Transportation
- Customer Agreements Tools & Technologies - Microsoft Office
- Excel
- Outlook
- Teams

📌 Equipment Advisor (Edmonton)
🏢 Jobtailor
📍 Edmonton