Be part of ChargeLab as an EV Charging Bilingual Support Specialist, providing essential tech help in English and French. Focus on resolving technical and payment challenges for EV users. In this dynamic position, you will work with both end users and internal teams to deliver top-notch service via phone, chat, and emails.

Your problem-solving expertise will be key in collaborating with Engineering to escalate and resolve connectivity issues. A sterile focus on customer satisfaction is required for your success. Key Responsibilities:

- Deliver bilingual tech support via phone and chat
- Collaborate to enhance customer satisfaction metrics
- Troubleshoot OCPP logs to solve technical problems
- Escalate connectivity issues to Engineering teams
- Produce bilingual documentation for knowledge sharing Requirements:
- Proficient in both English and French
- Experience in customer or technical support
- Robust skills in problem-solving and communication
- Ability to handle pressure calmly
- STEM degree preferred, experience with Zendesk is a plus Apply your bilingual capabilities and technical skills to make an impact at ChargeLab.

📌 EV Charging Bilingual Support Specialist (Quebec City)
🏢 ChargeLab
📍 Quebec City