Executive Director - Operational Excellence & AI Incubation Hub

Summary of Key Responsibilities

- Work collaboratively with internal partners to translate mandate plans into clear, achievable organizational goals.
- Build strong relationships across functional areas to prioritize and deliver improvement projects, driving a culture of continuous improvement.
- Lead the development and execution of an enterprise Operational Excellence strategy, simplifying and standardizing core processes.
- Establish and steward an Enterprise Process Architecture, defining ownership, standards, and handoffs across functions.
- Champion Lean and other improvement methodologies as standard ways of working.
- Lead and evolve a Performance and Process Excellence Centre of Expertise, partnering with Finance, IT, HR, and academic units for prioritized improvements.
- Design integrated enterprise service models to improve responsiveness, consistency, and user experience.
- Implement governance, metrics, and reporting, including KPIs, advantages realization, and ROI tracking for improvement initiatives.
- Lead complex, cross‑functional transformation initiatives, overseeing project management, change management, communication, and post‑implementation sustainment.
- Provide senior‑level advice on operational risk, performance, and improvement opportunities, ensuring compliance with mandates and public sector accountability.

AI Incubation Hub Mandate

- Establish and lead an AI Incubation Hub with mandates to (a) embed AI and automation into enterprise processes and (b) build institutional AI capability through hands‑on delivery.
- Operate a co‑creation model using sprint‑based delivery to progress from problem definition to production.
- Own the end‑to‑end lifecycle of AI initiatives: opportunity identification, hypothesis definition, piloting, scaling, operational handoff, and continuous improvement.
- Define and track value dimensions—including adoption rates, operational impact (e.g., cycle‑time reduction, error reduction), and institutional AI maturity.
- Establish AI governance practices with accountable owners for each AI‑enabled workflow, mandating ethical judgement, risk management, and performance metrics.

AI Leadership Behaviours (Explicit Outcomes)

- Model responsibly AI‑fluent leadership that demonstrates accountability and transparency.
- Promote learning and experimentation, integrating upskilling into everyday practice.
- Apply ethical judgement, mandating transparent communication about value, risk, workforce impact, and safeguards.
- Mandate clear outcome accountability with metrics tied to adoption and impact.
- Foster experimentation and mandate decision gates at each stage.
- Encourage first‑principles thinking and mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand

Qualifications / Requirements

- 15+ years of progressive leadership in complex operations,



preferably at the director or equivalent level in Information Technology.
- Proven success in leading enterprise‑scale operational improvement or technology transformation initiatives with measurable outcomes.
- Deep expertise in process improvement, service‑model design, and continuous‑improvement frameworks applied in practice.
- Mandated mandatory mandatory mandate mandatory mandatory mandatory mandate mandatory mandatory mandatory mandated mandatory mandatory mandate mandatory mandatory mandate mandatory mandatory mand mandated mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory 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Application Deadline

July 30, 2026

We are an equitable and inclusive employer, committed to removing barriers historically faced by people in society. We encourage qualified applicants, particularly Canadian citizens and permanent residents, to apply. Preference will be given to these groups.

📌 Executive Director, Operational Excellence & AI Incubation Hub - VP DigitalTransformation and [...] (Calgary)
🏢 University of Calgary
📍 Calgary