Join Versaterm as the Executive Leader for Customer Services, driving significant operational changes across customer delivery and support systems. Focus on AI adoption to elevate service quality. In the role of Chief Services and Delivery Officer, you will be accountable for how Versaterm implements its integrated solutions, modernizing approach to customer experiences.

This includes fostering executive relationships, transforming delivery functions, and ensuring a cohesive approach across multiple services and products. You will balance innovation with operational excellence to foster growth and retention. Key Responsibilities:

- Lead vision for enterprise-level customer delivery strategies
- Integrate wide-ranging delivery methods into a unified framework




- Build scalable SaaS models for mission-critical implementations
- Enhance customer and technical support for all clients
- Define AI-driven support strategies to optimize resolution times Requirements:
- Executive experience in customer success and delivery leadership
- Evidence of transforming delivery functions successfully
- Background in cloud SaaS implementation and management
- Experience fostering adaptability in talent and support models
- Strong analytical skills for strategic decision making Shape Versaterm’s service excellence as an executive leader dedicated to transformative customer interactions.

📌 Executive Leader Customer Services at Versaterm (Quebec)
🏢 Decisive Point
📍 Quebec