Step into a rewarding role as an Experienced Desktop Support Technician. Use your technical skills to address and resolve IT issues effectively.
Candidates must possess at least three years of experience providing IT Infrastructure support, dealing with hardware and software troubleshooting while ensuring compliance with warranties and security protocols. You will also manage desktop applications and be familiar with LAN/WAN configurations. A solid understanding of TCP/IP networking and smart hand support will enhance your effectiveness in this position.
Key Responsibilities:
• Diagnose and fix desktop hardware and software problems
• Deliver technical support for various peripherals
• Execute smart hand tasks under guidance
• Analyze repeat calls for effective problem management
• Communicate effectively with clients and staff
Requirements:
• At least 3 years of hands-on IT support experience
• CompTIA A+ Certification preferable
• Associate Degree in Electronics is a plus
• Knowledge of ticketing systems like Remedy
• Excellent communication and team interaction skills
Utilize your IT support expertise and ability to troubleshoot to thrive in our Technician role.
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📌 Experienced Desktop Support Technician (Ottawa)
🏢 Sky Systems, Inc. (SkySys)
📍 Ottawa