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Aarorn Technologies Inc provided pay range

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Base pay range

CA$45.00/hr - CA$55.00/hr

Job Title: Production Support Analyst- Akamai

Location: Toronto, ON (3x onsite a week)

Employment Type: Contract

Pay Rate: CAD$45 - $55/HR INC

Job Description

Looking for Production Support Analyst immediately who has experience in Akamai, Jira.

What You Will Be Doing

- Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
- Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
- Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
- Following ITIL processes and procedures as it relates to incident management, change management and problem management.
- Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
- Manage security across the environment including user administration across various applications
- Manage service requests related to domains, DNS and URL redirects.
- Provide initial incident management, follow-up and root cause reporting
- Document technical information, notes, user guides, etc. for internal or client use.
- Delivery of cross-training to other team members where required
- Subject to on-call on a rotational basis.

What You Have

- Strong Confluence and Jira support experience.
- Technologies include:



Akamai NetStorage; AWS; Azure Gateways; NGINX; Apache; AngularJS and much more
- Implement and maintain Akamai website/application delivery configurations and Akamai NetStorage, including custom caching, routing, web performance and custom rules/modules.
- Akamai Delivery Configurations include modules like: Adaptive Image Compression, Content Targeting/EdgeScape, Device Characterization, Edge Redirector Cloudlet, Enhanced Secure Delivery, Forward Rewrite Cloudlet, Front End Optimization, HTTP/2, Image Manager, Mobile Detection & Redirect, Real User Monitoring, Site Failover, SiteShield, Variable Support, Visitor Prioritization Cloudlet, Web Application Firewall (WAF), and more.
- Previous experience as Webmaster and/or Akamai support is a plus.
- Deep understanding of SSL Certificates and DNS management.
- Understanding of Security products include: Site Shield, Kona Site Defender, Web Application Firewall (WAF), Prolexic, BOT Manager, and Security Monitor.
- Experience managing web platforms (Heroku PaaS, etc.)
- Knowledge of media players and understanding of streaming will be an advantage
- Must have strong written and oral communications skills and the ability to communicate with all levels of users/management
- Solid organization skills, interpersonal skills and significant attention to details
- Well-developed analytical and problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.
- Ability to effectively prioritize, make decisions, solve problems and execute tasks in a high-pressure environment
- Ability to work independently and within a team on multiple simultaneous tasks within a challenging fast paced customer-oriented environment.
- Experience supporting mobile (iPad, iPhone, Android) applications.

Disclaimer: As part of our hiring process, we may use automated or AI-based tools to support candidate screening and application review. These tools are used to assist decision-making and do not replace human judgment.

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📌 Production Support Analyst- Akamai (Toronto)
🏢 Aarorn Technologies
📍 Toronto