Join Ingram Micro as a Senior Manager of Platform Support, driving AI-powered solutions in a hybrid role based in Mississauga, Ontario. Transform support operations and vendor experiences through cutting-edge strategies.This role focuses on leading global support initiatives for the Xvantage platform, ensuring reliable vendor onboarding and seamless integrations. You will oversee transitions from traditional support methods to advanced AI-driven systems, enhancing both operational performance and user satisfaction.
Your leadership will establish collaboration between various teams to optimize service delivery.Key Responsibilities:Drive support evolution towards AI-driven proactive modelsIntegrate intelligent diagnostic tools for support agentsCreate and implement KCS for knowledge managementEnhance vendor experiences with effective catalogue managementLead partner integrations with API supportRequirements:Bachelor's in Computer Science or equivalentOver 10 years in customer or vendor platform support5-7+ years of experience leading global teamsExpertise in developing integrations using APIsProven success in transforming support frameworksLead innovative platform support initiatives and elevate vendor services at Ingram Micro.#J-18808-Ljbffr
📌 Senior Platform Support Manager At Ingram Micro (Toronto)
🏢 Ingram Micro
📍 Toronto
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