YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Role Description The purpose of this position is to fulfill the mission of the YMCA and to ensure that the work is in service to meeting community needs and delivering impact for the people we serve while instilling the Y’s core values of caring, respect, responsibility and honesty. YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

The Experience Manager will achieve the goals and objectives of the position by demonstrating the core competencies of the organization. The core priorities are fund development, health and safety, community engagement, and staff development and capacity building.

The Experience Manager is part of the branch management team, responsible for operational excellence within the branch and program areas. Program areas that report directly to the Experience Manager include:

- Strength & Conditioning and Fitness
- Youth
- Daycamp & Climbing
- Sports
- E-sports

As part of a Health, Fitness, and Aquatics Branch (HFA) this position will also be responsible for Duty Manager shifts on a regular basis. Ensuring the maintenance of the branch and coordinating health and safety responses in the event of an emergency.

Qualifications





At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

· Post-secondary diploma/degree in Recreation, Physical Literacy, Kinesiology, or equivalent

· Minimum of 3 years working in a supervisory capacity within an organization providing services for children and youth

· Customer service experience and/or experience working in a health-focused industry or recreational facility

· Experience managing an effective staff team to collaboratively achieve desired outcomes

· Exemplary skills in the planning and delivery of developmentally appropriate sport programs

· Excellent oral and written communication skills, including intermediate use of technology

· Budget development and management

Successful candidate will be required to provide:

· Current Standard First Aid with CPR-C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations: Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John's Ambulance and/or Canadian Ski Patrol.

· Evidence of a cleared Police Information Check and Vulnerable Sector Search

- · Three professional references required

Duties and Responsibilities

Operational Excellence

· Accountable for meeting the targets set within the Experience Manager scorecard

· Ensure excellent service by responding to the immediate needs of all users

· Ensure programming is delivered consistent to the course outline, quality standards and desired outcomes of YMCA Calgary, as defined by Program Experience and Project Delivery Teams





· Commit to exceptional quality in the delivery of customer services

· Develop and manage the Sport, Strength & Conditioning, Fitness, Youth, and Daycamp & Climbing, E-sports departmental budgets

· Use data as a key tool in program evaluation and decision making

· Contribute to and participate in a variety of Association Project Delivery Teams, providing leadership as required.

Staff Development and Capacity Building

· Recruit and train the program delivery staff team

· Commit to ensuring your staff team is afforded relevant professional development opportunities

· As a manager within a YMCA facility, be responsible for coaching and supporting all direct and indirect reports within the branch

Health and Safety

· Ensure compliance to all health and safety systems, policies, and procedures within your branch

· Ensure compliance of all certifications for staff and volunteers within your department areas

Community Engagement

· Support the Director of Operations in ensuring the YMCA has a positive presence in the local community

Fund Development

· Provide direct leadership and oversight to the Staff and Volunteer aspect of the Annual Campaign

This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required, and other duties, responsibilities, and activities may change or be assigned at any time.

Please note that evidence of a transparent Police Information Check with Vulnerable Sector Search is a requirementYMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

All applications are to be submitted online but for any position specific concerns or questions, please email [email protected].

📌 Experience Manager (Full Time) (Canada)
🏢 YMCA Calgary
📍 Canada