Join emergiTEL as a Business Desk Analyst on an 8-month contract. This role encompasses incident management, application testing, and effective client communication.
emergiTEL is actively seeking a Business Desk Analyst for a contract position designed to support accounting operations. You will provide essential guidance on application tasks, troubleshoot incidents, and participate in testing. The successful candidate will facilitate client navigation through government resources while maintaining timely responses to inquiries.
Key Responsibilities:
• Offer guidance for specific production accounting tasks
• Assist in resolving client incidents efficiently
• Create and execute application test cases




• Track trends and escalate recurring issues to management
• Provide relevant contact information as needed
Requirements:
• Completion or registration in CAPPA certification is required
• Practical experience with the Petrinex application is preferred
• Ability to work both independently and in a team setting
• Strong communication skills are essential
• Familiarity with incident management protocols
Support productive accounting performance and client satisfaction as part of emergiTEL.
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📌 Contract Business Desk Analyst Role (Calgary)
🏢 emergiTEL
📍 Calgary