Join Accenture Song as a CCaaS Delivery Lead, where you'll innovate and elevate customer service solutions. This role emphasizes strategic leadership and market insights to enhance CCaaS offerings.Driving the delivery lifecycle, you will lead initiatives aligned with business strategy while managing cross-functional teams. Your experience will help develop strong client relationships and identify growth opportunities in CCaaS technology. You will influence transformation efforts across wide-ranging industries.Key Responsibilities:Manage end-to-end technology solutions for CCaaSIdentify project opportunities with senior managementExecute platform migration strategies effectivelyDesign customer-focused CCaaS solutions with partnersFacilitate Agile project planning and estimationRequirements:10+ years in Cloud Contact Center platforms7+ years in strategic planning and stakeholder engagement5+ years in AI chatbot integrationBilingual communication in English is essentialExperience in Agile and Waterfall methodologiesUtilize your vast experience to launch transformative CCaaS solutions at Accenture Song.#J-18808-Ljbffr

📌 Ccaas Delivery Lead Role (Vancouver)
🏢 Accenture
📍 Vancouver