Join a energetic team as an Expert in ServiceNow Incident Management, leveraging your bilingual skills to excel in a vital senior role. Focus on improving ITSM processes and service operations. As part of the Infrastructure and Operations team, you will provide senior-level expertise in managing and optimizing Incident Management processes using ServiceNow.

Your seven-plus years of experience will be essential in troubleshooting major incidents, enhancing data integrity, and leading operational improvements. Key Responsibilities:

- Facilitate full lifecycle incidents management and escalation
- Administer and enhance ServiceNow tools and workflows
- Conduct detailed root-cause analyses for complex issues
- Act as the Major Incident Commander during crises
- Ensure all incident documentation is accurate and timely Requirements:
- Minimum of 7 years in IT Service Management roles
- Hands-on experience with ServiceNow ITSM solutions
- Strong analytical and facilitation skills under pressure
- Excellent bilingual communication in English and French
- Relevant IT degree or equivalent experience Apply your technical skills to lead vital ITSM processes and ensure high-quality service delivery.

📌 Expert in ServiceNow Incident Management (Ottawa)
🏢 Canada Mortgage and Housing
📍 Ottawa