Maximize customer satisfaction and operational effectiveness as a Contact Center Operations Leader with Reliance. Utilize your extensive experience to enhance processes and culture.This Senior Manager role focuses on leading operational strategies and implementing creative solutions at Reliance. You will streamline operations, enhance productivity, and cultivate a high-performance culture, actively driving growth and continuous improvement. Your leadership will guide teams and ensure fantastic customer experiences.Key Responsibilities:Ensure efficient contact center operations across multiple sitesIdentify and implement operational improvementsBuild and develop leaders through effective coachingCollaborate with stakeholders for seamless service deliveryManage customer escalations and improve service qualityRequirements:Minimum 8 years of progressive leadership in contact centersProven track record in operational effectiveness and growthStrong people leadership and analytical skillsProficient in Microsoft Office and CRM applicationsExperience with NiCE CCaaS and SAP toolsEnhance customer experiences and drive innovation in your career at Reliance.#J-18808-Ljbffr

📌 Contact Center Operations Leader At Reliance (Ottawa)
🏢 Reliance Home Comfort
📍 Ottawa