Join CCTS as a Customer Service Representative, delivering compassionate support to telecom customers. This full-time role offers a chance to impact the industry positively.

At the Commission for Complaints for Telecom-television Services, you will be at the front line for customer interactions, ensuring fair complaint resolutions. We’re seeking professionals with solid listening skills and at least one year in a customer service role, preferably in a call center. Your ability to problem-solve and communicate effectively will be crucial.

Key Responsibilities: • Handle live calls and written customer inquiries • Inform clients about services and complaint processes • Assess complaints to determine scope and action • Maintain confidentiality of sensitive information • Demonstrate proficiency in MS Office while consulting

Requirements: • Completion of grade 12 or equivalent education • One year of relevant customer service experience • Effective use of computer systems and MS Office • Strong problem-solving and communication skills • Bilingual (French/English) highly desirable

Make a difference each day with CCTS, enhancing the telecommunications landscape with dedicated service. #J-18808-Ljbffr

📌 Customer Service Representative – CCTS (Montreal)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Montreal