Enhance your technical expertise with Real Time Networks as a Field Service Delivery Technician. This in office role focuses on troubleshooting and customer training across North America for advanced key management systems and biometric technology.

Real Time

Networks is seeking a skilled Field Service Delivery Technician. You will be responsible for diagnosing hardware and software issues, delivering customer onboarding, and performing installations. This position includes participating in after-hours support and collaborating with Product Development, Engineering, and Operations teams. Key Responsibilities:

- Diagnose and resolve issues for biometric devices and smart lockers
- Deliver customer training and onboarding sessions




- Participate in 24/7 after-hours support rotation
- Perform onsite service visits across North America
- Manage tickets and maintain hardware inventory Requirements:
- 5 years of technical or customer support experience
- Post-secondary education in IT or Electronics
- Proven troubleshooting skills in hardware and software
- Understanding of networking fundamentals
- Experience with TeamSupport, HubSpot, and Microsoft 365 Capitalize on your troubleshooting and training skills to support advanced technology solutions at Real Time Networks.

📌 Field Service Delivery Technician Role (Milton)
🏢 Real Time Networks
📍 Milton