Safran Landing Systems in Ajax has an exciting opportunity for a Field Service Representative within the Customer Support Department. Reporting to the PSE, ILS, FAL/FSR & Airworthiness Compliance Manager, you will play a key role in supporting both internal and external customers by providing technical expertise and helping deliver timely solutions to issues encountered by airframers, operators, and airlines.

As a representative of Safran Landing Systems (SafranLS), you will serve as a primary customer interface, delivering professional technical support while promoting the company's standards of quality, safety, and customer satisfaction.

:

- Represent SafranLS at customer locations providing a suite of technical support services to assist customers with delivery and operations
- Perform rework on Customer Final Assembly Lines (FALs), including resolution of reported snags, component removal and replacement, travelled work, vendor assistance, and retrofit activities.
- Document and report details for every intervention performed in a timely manner
- Be available to work overtime, weekends, and holidays as required to support customer schedules.
- Participate in a rotational 24/7 on-call support schedule for FAL activities.
- Liaise with other SafranLS departments, including Engineering, Quality, and Production, to resolve technical issues.
- Liaise with SafraLS Programs for planning of work instructions, spares and tools




- Provide technical assistance in the field at the Operator/Airlines' or other FAL locations
- Travel on short notice as required, including assignments that may involve working in the field for several consecutive days.

Candidate Skills & Requirements:

- Licensed AME, or equivalent, strongly preferred
- Minimum 3-5 years of aircraft maintenance experience.
- Ability to read and interpret engineering drawings, maintenance manuals, and other technical documentation.
- Strong knowledge of mechanical and hydraulic systems; landing gear experience is considered an asset.
- Ability to self-inspect work utilizing strong attention to detail
- Solid interpersonal and communication skills with the ability to work effectively in a team environment.
- Demonstrated ability to adapt to changing priorities and work conditions while maintaining safe work practices.
- Fluency in written and spoken English is required; French language skills are considered a strong asset.
- Strong computer skills, including proficiency with Microsoft Office applications and technical reporting systems.
- Valid passport and ability to travel internationally, if required.

Job Types: Permanent, Full-time Pay: $78,100.00-$97,600.00 per year

Benefits

- Dental care
- Paid time off
- Vision care

Experience:
- Aircraft Maintenance: 3 years (preferred)

Work Location: In person

📌 Field Service Representative (Ajax)
🏢 Safran Landing Systems
📍 Ajax