Enhance operational support as the Manager for ERP Applications at Acumatica. Lead a high-performing team while providing invaluable technical assistance to clients and stakeholders.In this vital role, you will manage the Application Support team at Acumatica, contributing approximately 30% of your time to technical customer support. Your leadership will ensure team members exceed performance and customer satisfaction goals while efficiently managing support operations. A commitment to team development and improvement is essential for this position.Key Responsibilities:Oversee and mentor Application Support EngineersManage escalations and high-priority technical issuesDrive productive case resolution across departmentsAnalyze support processes for improvement opportunitiesPromote a collaborative, customer-focused team cultureRequirements:Bachelor's degree in IT or equivalent5+ years of ERP software experience3+ years in a management capacityProven track record of customer service excellenceAbility to make quick, effective decisions in dynamic settingsStep into a leadership role focusing on technical support, team coaching, and operational enhancement at Acumatica.#J-18808-Ljbffr

📌 Manager For Erp Support At Acumatica (Montreal)
🏢 Acumatica
📍 Montreal