Join STEMCELL Technologies as Senior Manager of North America Customer Support. You'll provide leadership, enhance team performance, and ensure top-tier service delivery in a contract role.

As the Senior Manager, you'll lead key initiatives aimed at improving customer experiences within the North American region. The position allows you to leverage 10+ years of experience to mentor your team, oversee customer support operations, and align with organizational goals. Fostering a team-oriented team culture is essential for driving performance.

Key Responsibilities:



• Manage customer support operations and order fulfillment • Mentor and coach team members to boost performance • Create and execute strategies for business growth • Participate in cross-functional strategy execution • Identify processes to evaluate team effectiveness

Requirements: • Bachelor's Degree with over 10 years of experience • Proven ability to influence and communicate across all levels • Knowledge of customer experience best practices • Familiarity with ERP/CRM tools including Talkdesk • High competency in Google Workspace and database apps

Your leadership will empower the Customer Support team at STEMCELL Technologies. #J-18808-Ljbffr

📌 North America Customer Support Senior Manager (Burnaby)
🏢 STICA STEMCELL Technologies Canada
📍 Burnaby