Elevate the customer journey as the Stage Experience Lead at Sephora ON-Bayshore, Ottawa. This Full Time role centers on exceptional client service and dynamic sales floor management.
In this position, you will oversee all key departments such as Beauty, Skincare, Fragrance, and Haircare to ensure the team's adherence to Sephora’s selling model. Efficiently manage client interactions and feedback, partner in staff training on Client Interactive Technology, and support engaging in-store events that drive sales and meet clients’ needs. Regular performance assessments and coaching will be essential for your team’s growth.
Key Responsibilities:
• Ensure execution of Sephora’s selling model by the team
• Timely response to all client feedback and issues




• Train staff on Client Interactive Technology
• Assist with the planning of in-store community events
• Provide performance management and coaching to team members
Requirements:
• 1-3 years of related experience in retail
• Strong communication and influencing skills
• Ability to identify and develop future leaders
• Understanding of the store's sales performance
• Commitment to excellent client service delivery
Help Sephora achieve its client service excellence through proactive management and creative team development.
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📌 Sephora Stage Experience Lead in Ottawa
🏢 LVMH Group
📍 Ottawa