Become a key member of Yardstick Technologies as a Tier 1 Service Desk Analyst in Edmonton. Support customers both onsite and remotely while gaining exposure to various IT challenges.

In this pivotal role, you will provide first-level IT support and troubleshooting expertise for customer user requests. This job blends 50% onsite work with half remote duties, ensuring a dynamic work setting. Strong customer service skills and a valid driver's license are necessary, as you will travel between locations for client support.

Key Responsibilities: • Provide 1st level technical support for clients • Troubleshoot desktops, peripherals, and networking issues • Manage and resolve end-user service requests • Log and escalate incidents to senior technicians • Participate in on-call support outside regular hours

Requirements: • 2 years in PC hardware/software support • 1 year in networking and telecom support • Education in Information Technology preferred • Strong communication and collaboration skills • Ability to lift IT equipment up to 50 lbs

Utilize your technical acumen and customer service expertise at Yardstick Technologies. #J-18808-Ljbffr

📌 Tier 1 Service Desk Analyst Edmonton (Winnipeg)
🏢 YARDSTICK TECHNOLOGIES
📍 Winnipeg