Join Epicor as a Finance Software Support Specialist and leverage your skills in troubleshooting BisTrack ERP and Microsoft Dynamics GP applications. Help clients overcome finance-related software challenges. As a key player with over 3 years of experience, you will engage in diagnosing and resolving customer support issues.

This role centers on effective communication and coordination among support, development, and quality assurance teams. Candidates should bring prior bookkeeping experience and proficiency in software driven by exceptional problem-solving capabilities. Key Responsibilities:

- Investigate and resolve accounting application support cases
- Perform detailed root cause analysis of application errors




- Facilitate communication between various support teams
- Manage customer experience by following up on cases
- Provide timely updates to clients over phone and email Requirements:
- Minimum 3 years of experience in a relevant field
- Understanding of US or Canadian financial software
- Basic knowledge of accounting principles required
- Solid communication and presentation skills
- Experience in training others considered beneficial Enhance your career while solving finance software issues for Epicor's valued clients.

📌 Finance Software Support Specialist at Epicor (Vernon)
🏢 EPIND Epicor India
📍 Vernon