One agent that owns the entire customer journey, running on a shared intelligence layer no point tool can replicate. Consumer brands run ten or more disconnected tools to manage their customers. It started with support, the hardest surface a brand has, and it expands from there: Shopping Agent, Social Agent, Siena working alongside a brand's own operators.

Hundreds of brands already run real customer volume on Siena in production. Our strategic accounts, brands at $100K+ ARR, are the foundation of Siena's growth. You'll own a portfolio of our highest‑value customers, lead the relationships from the executive level, and drive the cross‑functional expansion that turns a single CX deployment into connective tissue across a customer's entire business.

This is a permanent, senior operator and leadership role reporting to our CEO/Co‑Founder. You'll work in close partnership with our AEs on commercial expansion and with our PMs on roadmap influence. Own a portfolio of strategic accounts ($100K+ ARR), driving retention, expansion, and executive relationships Run executive‑level strategic conversations that move contracts and direction — this is about commercial outcomes, not calendar touch‑points Partner with AEs on multi‑team commercial expansion; partner with PMs to translate account needs into roadmap influence Win back at‑risk accounts and defeat competitive threats through value‑led conversations Build the playbook for how Siena operates in strategic accounts from first‑principles, not from importing what you did elsewhere Commercial track record : quota carried or measurable revenue owned - upsells, cross‑sells, expansions, renewals,



hard numbers Enterprise account complexity : multi‑stakeholder orgs, relationships that compound over years Account win‑back : you've pulled accounts back from the edge and beaten competitors head to head AI‑native, not AI‑curious : you're actively building with tools like Claude Code and can show real projects - you'll be contributing to our internal OS Player‑coach : in the room, on the calls, building the playbook from what you do Competitive base salary + equity - we'll size comp to experience Remote‑first, with occasional travel to customers (especially strategic accounts) A seat at the table - this role has real influence over Siena's strategic direction with our most key customers A team that moves fast and treats CS as a core growth function, not a support layer Work that ships and matters.

The Agent of Record is new ground, with unsolved problems and cutting‑edge models, not a crowded field to compete in. We hire adults and treat you like one. Great salary plus equity or stock grants. The people who thrive here are curious, customer‑obsessed, and take ownership without being asked.

They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. We use AI‑assisted screening tools as part of our hiring process.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.

📌 Financial Account Manager (Toronto)
🏢 Siena AI
📍 Toronto