Join Gorgias as a Senior Growth Manager and redefine customer lifecycle strategies. You'll enhance on-boarding and activation while driving retention and revenue through conversational commerce.

As a key player in this individual contributor role, you will be responsible for the full lifecycle strategy from trial to renewal. Implementing triggered campaigns and collaborating with cross-functional teams, you'll focus on creating meaningful customer experiences. Bring your analytics expertise to elevate ordinary interactions into robust customer relationships fueled by AI technology.

Key Responsibilities:



• Own end-to-end lifecycle strategy across channels • Develop and launch data-driven triggered campaigns • Establish churn-prevention and retention strategies • Work alongside Product, CS, and Education/Enablement • Collaborate with Marketing Operations for operational excellence

Requirements: • 5+ years in customer marketing or lifecycle strategies • Hands-on experience with CRM tools like HubSpot • Ability to analyze product usage data • Proven track record in improving customer experiences • Navigate ambiguity while fostering team alignment

Innovate in the space of AI-driven customer engagement with Gorgias. #J-18808-Ljbffr

📌 Senior Growth Manager at Gorgias (Winnipeg)
🏢 Socket.dev
📍 Winnipeg