Become a key player at Whirlpool Corporation as a Senior Trade Partner Services Representative in Canada. This role focuses on delivering support and managing orders for both trade partners and consumers effectively.
In this customer-centric position, you will handle inquiries and order modifications, ensuring that trade partners receive accurate and timely information. Demonstrating robust communication skills will be vital as you navigate a fast-paced contact center environment while fostering relationships and resolving delivery issues.
Key Responsibilities: • Handle inbound and outbound calls about orders and deliveries • Confirm orders and manage delivery escalations • Work with teams to de-escalate order challenges • Communicate established processes to stakeholders • Track and identify trends in order management
Requirements: • College diploma and 2+ years customer service experience • Excellent communication and relationship management abilities • Bilingual in French and English is preferred • Strong follow-up and detail-oriented mindset • Familiarity with SAP is an asset
Play a pivotal role in Whirlpool’s mission to improve life at home through exceptional service. #J-18808-Ljbffr