Shape the client experience with ALS in North Vancouver as a Director of Client Services. This position focuses on enhancing customer interactions and optimizing service operationally across North America.In this role, you'll be instrumental in managing client communication and resolving inquiries effectively. You will create and implement strategies tailored to improving the client experience, fostering loyalty through exceptional service delivery. Working with your team, you will also coordinate logistics and ensure the accuracy of client service processes throughout the region.Key Responsibilities:Standardize client service outreach across North AmericaManage logistics and coordination of client servicesDevelop and execute client surveys for feedbackDrive client relationship strategies and retentionMeasure and motivate team performanceRequirements:10+ years in customer service leadershipRelevant degree in Geological or Chemical SciencesExcellent interpersonal and organizational skillsAdvanced proficiency in MS Office applicationsStrong problem-solving and judgment capabilitiesJoin ALS to lead impactful client service initiatives while fostering a culture of excellence.#J-18808-Ljbffr

📌 Director Of Client Services At Als (Vancouver)
🏢 ALS
📍 Vancouver