Floor Lead

We’re looking for a confident, hospitality-driven Floor Lead to join our team and help elevate the guest experience on every shift. This role is ideal for someone who leads by example, thrives in a fast-paced environment, and knows how to bring out the best in their team.

About the Role

As the Floor Lead, you are the anchor of each service. You ensure the café runs smoothly, guests feel genuinely cared for, and staff are supported so they can perform at their best. You’ll oversee daily floor operations, uphold service standards, and create a positive, energized workplace where both customers and team members feel welcome.

Key Responsibilities

- Lead floor operations during shifts, ensuring efficient flow and exceptional service
- Support baristas, cashiers, and runners to maintain consistent quality and speed
- Greet and connect with guests, resolving issues with professionalism and warmth
- Maintain cleanliness, organization, and overall atmosphere of the café




- Communicate actively with the kitchen and barista teams to keep service smooth
- Assist with onboarding, training, and coaching new staff
- Monitor stock levels, restocking and communicating needs as required
- Uphold company standards for hospitality, presentation, and safety
- Act as a point of contact for shift changes, breaks, and general team support

What We’re Looking For
- Experience in a café, restaurant, or fast-paced hospitality environment
- Strong leadership presence — calm, organized, and solutions-focused
- Excellent communication and customer service skills
- Ability to manage shifting priorities and stay composed under pressure
- A passion for great coffee, great food, and great guest experiences
- Reliable, punctual, and committed to high standards

Job Type: Full-time Pay: $19.50-$20.50 per hour

Benefits

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Work Location: In person

📌 Floor Lead (Vancouver)
🏢 Nemesis Coffee
📍 Vancouver