Drive impactful solutions as a Financial Services Technical Specialist within FNZ's Production Support Team. Your role will focus on high-level incident management and customer compliance training.
As a key member of the Production Support Team, you will influence platform configurations and resolve critical incidents for FNZ’s clients. Demonstrating excellent analytical skills will be essential for addressing complex challenges. The role emphasizes leadership, ensuring both operational excellence and ongoing development of team capabilities to meet customer needs.
Key Responsibilities:
• Manage critical incident resolutions and escalations • Provide essential training for FNZ customers • Document specific customer needs and ensure solutions • Advise on compliance with financial regulations • Support junior team members and share expertise
Requirements: • Minimum 5 years in financial services or wealth management • Bachelor’s degree or equivalent experience • Robust decision-making and initiative-taking skills • Excellent organizational abilities and time management • High-level communication in both written and verbal forms
Enhance your career while contributing to FNZ’s mission of accessible wealth management. #J-18808-Ljbffr