Join Terminal as the Foundational Customer Success Manager, based in Toronto, where you will cultivate crucial enterprise relationships. This role is central to our growth strategy and customer engagement. As the first Customer Success Manager, you will own activation processes for enterprise accounts and create scalable solutions.

Collaborate with the Strategic Account Manager and Customer Engineer to guide customers from start to finish, ensuring they derive maximum value from our platform. Your expertise in post-sales growth will position you as a key player in our organization's success. Key Responsibilities:

- Lead accounts from contract signing to go-live
- Formulate and track customer success plans
- Conduct comprehensive quarterly business reviews




- Maintain proactive communication and risk management
- Design the initial CSM playbook for future reference

Requirements:

- Proven background in technical enterprise customer success
- Experience with Fortune 500 customer management
- Ability to navigate complex data environments
- Exceptional communication with executive stakeholders
- Demonstrated capability in driving urgent, scalable initiatives

Be a trailblazer in customer success, leveraging Terminal's platform for transformative fleet operations.

📌 Foundational Customer Success Leader (Toronto)
🏢 Terminal
📍 Toronto