Join Terminal as the first Customer Success Manager in Toronto, focusing on enhancing client engagement post-sale. Your expertise will shape the activation process and deliver value to enterprise clients. This pivotal role is centered on developing a repeatable activation model for Terminal’s enterprise accounts.

You will oversee each customer’s transition from contract signing to activation, ensuring timely communication and alignment among stakeholders. Collaborating with the Strategic Account Manager, your success will lay the foundation for future Customer Success Managers. Key Responsibilities:

- Own time-to-value from contract signature to activation
- Facilitate customer progress toward deriving value
- Maintain a proactive rhythm with bi-weekly updates




- Create comprehensive success plans at account kickoff
- Lead quarterly reviews to drive expansion discussions Requirements:
- Proven customer success management experience in tech
- Familiarity with multi-stakeholder dynamics in Fortune 500s
- Solid grasp of data-related challenges in client relations
- Exceptional communication skills for executive-level reporting
- Motivated to drive accountability and quick go-lives Make an impact at Terminal by building the foundation for customer relationships in Toronto.

📌 Founding Customer Success Manager Role (Toronto)
🏢 Socket.dev
📍 Toronto