Supervise a team of 7 unionized Financial Recovery Coordinators Hire, coach, motivate, develop objectives, discipline, manage performance, and assign/delegate work Ensure collection practices comply with legislation, policies, and established practices Supervise collection, analysis, and evaluation of data to maximize Human Services revenues Manage a complex portfolio across Ontario Works, Early Years and Child Care, and Peel Housing Corporation Authorize weekly deposits and address overpayment internal appeals Maintain security profiles and data integrity in financial systems and the recovery staff database Resolve escalated client issues and respond to elected official inquiries Authorize bankruptcy-related documents on behalf of the Region of Peel Refer terminated client files to a private collection agency and manage client information inventory Liaise with legal representatives, Service Canada, trustees, lawyers, insurers, municipalities, elected officials, and Regional Council Manage annual revenue collection exceeding $3–4 million Respond to Internal and External Auditor questions Project and identify trends and risks through statistical analysis Provide monthly reporting on collection activities Provide input on the Recoveries Unit operational budget Develop and implement processes using the Corporate Process Management and Improvement Methodology Promote a client-centered, service-oriented, inclusive culture Develop relationships across divisions and participate in cross-functional initiatives Requirements

Post-secondary education in Human Services or a related field, finance, or public administration,



or an equivalent combination of education and experience Five years of related work experience Demonstrated formal leadership experience and skills; minimum 2 years preferred Understanding of leading within a unionized workplace Working knowledge of Ontario Works, ODSP, Bankruptcy, Housing Services, CCEYA, MFIPPA, Child and Family Services, and Residential Tenancy legislation Working knowledge of SAMs, OCCMS, CSPay, CMS, HTI, Power BI, and Microsoft Office Knowledge of social assistance programs, social services, municipal and provincial government, and community resources Knowledge of WSIB, OSAP, Service Canada programs, immigration and sponsorship, bankruptcy, Family Responsibility Office, collections, and portability processes Effective time management and deadline management skills Proven organizational and detail-oriented skills Political awareness and ability to respond with tact and diplomacy Strong research, analytical, problem-solving, and quantitative skills Ability to identify issues, evaluate options,



and implement practical solutions Interpersonal skills for liaising with internal and external stakeholders Sound judgment and critical thinking skills Experience applying change management principles and methodologies Strong customer service skills Working knowledge of Corporate Process Management and Improvement Methodology Short- and long-term planning skills for revenue collection, risk management, and budget management Ability to present to internal and external audiences Commitment to diversity, equity, and inclusion Off-site work location must be within Ontario Core Competencies

Demonstrates expertise in financial recovery management, including compliance with legislation and effective team leadership within a unionized environment. Proficient in data analysis, revenue collection strategies, and stakeholder engagement to enhance service delivery and operational efficiency. Highest-signal resume keywords

Financial Recovery Management Team Leadership in Unionized Environment Data Analysis and Reporting Knowledge of Ontario Works and Bankruptcy Legislation Change Management Principles ATS Optimization Keywords

Hard Skills

Data Analysis Revenue Collection Budget Management Statistical Analysis Process Improvement Methodology Client Issue Resolution Performance Management Organizational Skills Time Management Problem-Solving Soft Skills

Interpersonal Skills Political Awareness Tact and Diplomacy Customer Service Commitment to Diversity and Inclusion Industry Keywords

Human Services Social Assistance Programs Municipal and Provincial Government Community Resources Financial Systems Compliance Unionized Environment Ontario Works Child and Family Services Residential Tenancy Legislation Bankruptcy Processes Tools & Technologies

SAMs OCCMS CSPay CMS HTI Power BI Microsoft Office

#J-18808-Ljbffr

📌 Supervisor, Recoveries (Winnipeg)
🏢 Jobtailor
📍 Winnipeg