The Service Technician II is accountable for repairs and maintenance of the industrial batteries and chargers in-house or on customer site.ESSENTIAL DUTIES AND RESPONSIBILITIESEnsure the delivery of effective and efficient day-to-day service to customers by:Conducting pre-delivery inspections and installations of battery monitoring devices, blinky lights and accessoriesInstalling and programming communication modulesProgramming chargers and all secondary devicesCompleting battery and charger installationsCompleting battery and charger inspectionsDiagnosing and repairing batteries and chargers – both within and outside of warranty periodsRemoving and disassembling cells and inspecting parts to detect defects.Completing cell teardowns and applicable reportsCarrying out data downloads and water sample testingInstalling, inspecting, repairing and testing watering systemsChanging de-ionizer filtersConducting load tests and completing acid balancing and constant current chargingPreparing used batteries for transportationAssist with supporting and administering the Preventative Maintenance (PM) Program and Battery Maintenance Program (BMP) by:Completing battery (BMP) and charger (CMP) inspections, maintenance and reportsWashing, cleaning and painting batteriesWatering batteries as required, ensuring specified concentrationInspecting and reporting on battery cables, connectors and battery devicesReporting findings of inspections visits to the Service DeskMaintain constant communication and strong customer service relationships with customers, customer service representative, and sales representatives by:Developing and building relationships with established customers; developing role as a trusted advisorResponding to customer service issues, trouble shoots over the phone to isolate problemMaintaining daily log of activity, client visits,



billable time, service records and inspection reportsReports on stock levels for parts, tools and equipmentPromotes related accessories and service agreementsProvides regular updates to the area Sales RepresentativeActively participates in the development of service programs in designated territoryContribute to a safe and efficient work setting at all times by:Actively participating in good house-keeping and a maintaining a well-organized workplaceEnsuring equipment is in good operating condition by performing daily pre-shift inspections of forklift and other equipment; completing inspection reports and submitting to designated Supervisor / ManagerComplying with all Company and provincial legislation including Health & Safety regulations (safety equipment, forklift operation, TDG, WHMIS, Workers Compensation, Labour Board)Identifying and reporting any potential health and safety issues / hazards; escalatingThe incumbent is also expected to uphold and promote East Penn Canada values and priorities, including:Customer Experience ExcellenceEnsuring an exceptional customer experience for both internal and external customers is a core responsibility of all East Penn Canada employees. Every employee is required to consistently demonstrate and promote our East Penn Canada customer experience values and proactively identify and recommend opportunities for continuous improvement.Occupational Health and Safety CommitmentRecognizing that the foundation of excellence in occupational health and safety is the personal involvement of each individual at every level of the organization. At East Penn Canada, every employee must adhere to the highest standards for the safe operation of our facilities and the protection of employees, customers, contractors, visitors, and the communities in which they do business and work.

📌 Service Technician (Laval)
🏢 East Penn Canada
📍 Laval