- Respond to guest inquiries regarding hotel services, rates, and amenities via phone, email, and in person in a timely and qualified manner.
- Welcome guests and manage check-ins, check-outs, reservations, and room assignments efficiently.
- Provide exceptional guest service by addressing inquiries, concerns, and special requests promptly.
- Maintain accurate guest accounts, receipts, and financial records using Opera systems.
- Verify daily financial transactions to ensure all accounts are balanced and supported by proper documentation.
- Ensure proper functioning of front desk systems, equipment, and machinery; coordinate maintenance and repairs when necessary.
- Maintain compliance with hotel policies, health and safety regulations, and security procedures.
- Collaborate with other hotel departments to ensure a seamless guest experience.

EXPERIENCE AND SKILLS · Minimum of 1–2 years of experience in a customer-facing role; previous hotel or hospitality experience is preferred.





· Experience with Opera PMS or similar hotel systems is considered beneficial.

· Strong communication, organizational, and problem-solving abilities.

· Comfortable handling cash, balancing transactions, and performing basic accounting-related tasks.

· Ability to support operational improvements that enhance efficiency and elevate guest satisfaction.

EDUCATION

· High school diploma or equivalent is required.

· Additional education in hospitality, business, or a related discipline is considered an asset.

SCHEDULE

Work hours will vary based on operational needs.

Candidates must be flexible and available to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Pay: $15.90-$16.50 per hour

Benefits

- Dental care

Work Location: In person

📌 Front Desk Agent (Saint John)
🏢 Crowne Plaza Saint John Harbour View
📍 Saint John