Job Summary

We are seeking a dynamic and organized Front Desk Coordinator to join our team and serve as the vital link between our clients and our organization. In this energetic role, you will provide exceptional client service while coordinating consultations, appointments, treatment plans, follow ups, and daily clinic operations. Your proactive approach and exceptional organizational skills will help build strong client/patient relationships, respond to inquiries, maintain accurate records and support treatment and retail sales while ensuring a welcoming and professional clinic experience.

This paid position offers an exciting opportunity to develop your front desk management expertise while contributing to a vibrant team environment.

Duties

- Serve as the primary point of contact for clients via multi-line phone systems, email, social media and in-person interactions, providing friendly and professional customer support.
- Manage appointment consultation and scheduling, calendar coordination, and follow-up communications using tools like Zenoti, Healthquest and Microsoft Office.
- Manage follow up with prospective and existing clients.
- Handle front desk responsibilities including greeting clients and patients, managing check-in procedures, and maintaining a welcoming office environment.
- Address client/patient questions and concerns professionally.
- Perform data entry tasks such as updating client records in Zenoti and maintaining accurate filing systems for easy retrieval of documents.
- Assist with office management duties including supply inventory, filing, proofreading documents, and ensuring overall office organization.
- Support bookkeeping activities by recording and managing client transactions in Zenoti.
- Maintain phone etiquette standards while managing multi-line phone systems efficiently to direct calls appropriately.
- Coordinate administrative tasks such as proofing correspondence, managing emails, and supporting calendar management for team members.




- Contribute to a positive customer experience by offering excellent customer service and support during client interactions.
- Assist with clerical duties such as copying, scanning, data entry, and organizing files for smooth daily operations.
- Support special projects or additional administrative responsibilities as assigned by management.

Experience

- Zenoti skills and experience a definite asset and preferred.
- Experience in a medical/aesthetic clinic an asset and preferred.
- Previous experience in an aesthetic delivery environment with a solid background in client/patient coordination is an asset.
- Proven experience with front desk operations, customer service, or receptionist duties in a fast-paced environment.
- Familiarity with office management software including Microsoft Office Suite (Word, Excel, Outlook) is required. Zenoti and Healthquest experience are an asset.
- Demonstrated ability to handle multi-line phone systems with professionalism and courtesy while maintaining excellent phone etiquette.
- Experience in medical or dental receptionist roles or personal assistant positions will be considered an asset.
- Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively in a busy setting.
- Attention to detail for proofreading documents, data entry accuracy, and maintaining organized filing systems.
- Join us as a Front Desk Coordinator where your enthusiasm for organization meets your passion for delivering exceptional service! This role offers an engaging environment where your skills will directly impact client satisfaction and facility efficiency—helping us create positive experiences every day!
- Looking for a motivated, loyal and long-term employee.

Job Type: Full-time Pay: From $23.00 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Application question(s):
- Do you have experience in an aesthetic clinic?

Experience:
- Zenoti: 1 year (preferred)

Work Location: In person

📌 Front Desk Coordinator (Edmonton)
🏢 Meadowlark Surgical Centre u0026 Cosmetic Clinic
📍 Edmonton