Overview

Since 1999, Kienna has been more than a coffee roaster. We're a family business built on the belief that great coffee can create great opportunities — for our people, and for everyone we touch along the way. Roasting is our craft, but it isn't what defines us. What defines us is commitment, to our customers, to our coffee, and to the artistry behind every exceptional cup. Quality is non-negotiable; it's the discipline we bring to every batch, every shift, every day.

The Front Desk & Operations Coordinator reports directly to the General Manager and plays a key role in the internal and external success of our staff and customers. As the first point of contact; whether someone walks in, calls or reaches out online – this role sets the tone for how Kienna is experienced, and treats every interaction as a chance to impress.

Duties

- Operate the front desk providing excellent customer service via all mediums (in-person, phone, online) supporting with any/all inquiries
- Working within multiple systems ensuring quality data entry




- Organize all inbound orders with the Roast Master and Operations Manager
- Support on outbound quotes and logistics when needed
- Track order status for customers who are inquiring
- Entering Production Work Orders into the system to ensure inventory accuracy
- Create invoices and receive/execute customer payments with accuracy
- Ensure cleanliness of the front entrance
- Support maintaining accurate customer records
- Coordinate with vendors on office/building needs
- Maintain visitor logs for anyone entering the production area
- Assist with wholesale or retail customer set-up
- Support marketing events or events (roastery tours, local pick-ups etc)
- Assist General Manager with ad hoc administrative tasks or special projects

Pay: $20.00-$24.00 per hour

Benefits

- Dental care
- Extended health care
- In office parking
- Paid time off
- Vision care

Work Location: In person

📌 Front Desk & Operations Coordinator (Calgary)
🏢 Kienna Coffee
📍 Calgary