Front Desk/Health Services Facilitator

High Point Wellness Centre - Mississauga, ON

High Point Wellness Centre (HPWC) is looking for a passionate and committed Front Desk Health Services Facilitator to join our team. This individual should demonstrate a high standard of work excellence and thrive on working in a customer service environment. Patient care comes first at HPWC so we are seeking a candidate who has passion for helping people and skills to deliver superior Customer Experience.

The successful candidate is someone highly motivated who takes initiatives, can work independently and in a team environment and manages time effectively.

HPWC is a multidisciplinary clinic which has been serving the GTA for over 40 years with services that include: Chiropractic, Physiotherapy, Naturopathic Medicine, Massage Therapy, Dietician, and Personal Training. We provide patient care to Individuals and deliver wellness programs to Corporate sector.

Mandatory Requirements

- Must strive to excel every day and have superior customer service skills
- Ability and willingness to work shifts during the hours of 6:30am and 7:30pm from Monday - Friday and 8:30am to 2:30pm on Saturday
- Keyboard, computer and typing skills
- Time management skills
- Attention to detail
- Ideal candidate should work well independently and as part of a team
- Demonstrate reliability, cooperation and positive attitudes to support a pleasant environment
- Excellent command of English language both oral and written

Front Desk/Health Services Facilitator Duties:
- Greet patients respectfully, pleasantly, professionally and be able to convey concern, relate tactfully and sympathetically at all times.
- Perform reception and clerical duties such as - answer telephone calls, email and voice mail management




- Manage phone/ email/ fax requests from patient’s other health care providers
- Schedule/ cancel/ reschedule patient appointments as required
- Process payments
- Check in patients in a timely and effective process to assist in a smooth overall patient experience and workflow (including directing patients to treatment rooms)
- Handle new patients, following procedures
- Create letters for patients and practitioners when required
- Ensure clinic and treatment rooms are clean and properly stocked
- Follow opening and closing procedures
- Balance payments
- Provide gait scans and reports for patients
- Support practitioners - Chiropractors, Physiotherapists, Registered Massage Therapists and other disciplines
- Complete daily tasks as assigned
- Understand and administer the patient registration and informed consents
- Ensure proper documentation is recorded in patient logs and office communications using electronic medical record system (Jane)
- Place reminder calls well in advance to inform patients of their upcoming appointments
- Perform additional administrative tasks as needed or delegated by the management team

Experience:
- 2+ years of work experience in a similar industry
- 2+ years of direct Customer Service experience
- Certificate in Medical Office Assistant and/or Office Administration an asset
- Knowledge of MS Excel and MS Word
- Direct billing experience with health insurance carriers a huge asset
- Knowledge of MVA and WSIB procedures and billings a huge asset

Full-time hours: 30-37.5 per week Job Types: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Benefits

- Company events
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Education:
- Secondary School (required)

Experience:
- Customer support: 2 years (required)
- Medical office : 2 years (required)

Language:
- English (required)

Work Location: In person

📌 Front Desk/Health Services Facilitator (Mississauga)
🏢 High Point Wellness Centre
📍 Mississauga