Job Summary

Ultra Pilates Toronto is a boutique hot mat Pilates studio located at 658 Dundas Street East in the heart of Regent Park. Our 2,839 sq ft space operates as a collaborative wellness hub shared with Strelis Rehab & Performance, a multidisciplinary clinic offering physiotherapy, chiropractic care, registered massage therapy, assisted stretching, and athletic therapy. Together, we provide our community with an intentional, welcoming, and high-touch environment that supports both movement and recovery.

As part of this role, you will represent and support both the Ultra Pilates and Strelis brands. You will serve as the main connection point for our shared community, greeting clients and patients with professionalism, warmth, and care.

This position goes well beyond standard front desk greeting. It is a hybrid role that blends hospitality, administrative intake, software management, and active physical studio upkeep to keep our entire space running seamlessly.

Duties

- Client & Patient Reception: Greeting clients, checking them into classes, assisting with bookings, and managing retail purchases.
- Clinic Administration: Assisting Strelis patients with intake forms and handling direct billing through insurance providers.
- Communication & Sales Support: Answering phone calls, managing email inboxes, handling light social media inquiries, and conducting proactive outreach for class conversions and follow-up appointments.
- System Management: Learning and operating two distinct booking software platforms daily (Mariana Tek for Ultra Pilates and Jane App for Strelis Rehab).
- Facility Maintenance & Cleaning: Maintaining the entire space to the highest standards of cleanliness, including sweeping, mopping floors,



continuous laundry turnover, resetting studio props, and keeping treatment rooms, change rooms, washrooms, and staff rooms spotless.

Required Skills & Qualifications

- Taking Initiative: Self-motivated and proactive in identifying and completing operational tasks without waiting for direct instruction.
- Friendly & Outgoing: Warm, approachable, and passionate about creating a supportive, community-first atmosphere.
- Good with Task Management: Strong organizational skills with the ability to prioritize and multi-task efficiently during busy class check-in windows.
- Positive Communication Skills: Clear, professional, and empathetic across in-person conversations, phone calls, and email correspondence.
- Good with Computers: Tech-savvy and confident using digital tools and administrative software.
- Quick Learner: Able to quickly absorb new workflows, policies, and software platforms.
- Adaptable: Comfortable switching seamlessly between front desk client service and physical cleaning tasks throughout the shift.

Physical Demands & Schedule

- Hands-On & Physical: This position is actively client-facing and physical. Daily duties involve active cleaning, sweeping, mopping, resetting heavy studio equipment, and managing laundry to uphold studio standards.
- Schedule: Part-time hours, typically between 10 to 25 hours per week. Weekend availability is required.

Compensation & Perks

- Pay Rate: $18.75 per hour
- Perks: Unlimited hot mat Pilates classes and employee discounts on retail merchandise

If you think this role is for you, send your resume to [email protected]. Pay: $18.75 per hour

Application question(s)

- Are you available to work Friday, Saturday and Sunday?

Work Location: In person

📌 Front Desk/Operations (Toronto)
🏢 Ultra Pilates Toronto
📍 Toronto