Reform Clinics is a modern multidisciplinary rehabilitation clinic located on the Oakville -Burlington border. We provide chiropractic, physiotherapy, massage therapy, acupuncture, and rehabilitation services.

We are looking for a friendly, dependable, and highly organized Front Desk & Patient Experience Assistant. Previous healthcare experience is welcome, but it is not required. We are prepared to train the right person who demonstrates professionalism, robust communication skills, reliability, and the ability to learn quickly.

As one of the first people our patients interact with, you will help create a welcoming experience while supporting the daily operation of the clinic.

What You’ll Be Doing:

- Welcome patients and help them check in for appointments
- Answer telephone calls, emails, texts, and general inquiries
- Book, reschedule, and confirm appointments
- Help maintain organized practitioner schedules
- Register new patients and update contact information
- Process payments and provide receipts
- Assist patients with basic clinic and appointment information
- Complete recalls and follow-up scheduling
- Help maintain a clean and organized reception area
- Support practitioners and other team members with administrative tasks
- Learn the clinic’s scheduling, payment, and insurance procedures
- Protect patient privacy and maintain confidentiality

Who We’re Looking For:

You may be a strong fit if you:

- Are warm, professional, and comfortable speaking with patients
- Are dependable and arrive on time
- Communicate clearly by telephone, email, and in person
- Pay close attention to names, dates, payments, and appointment details
- Can remain calm and organized when the front desk becomes busy
- Are comfortable learning new computer systems
- Take initiative while also following established procedures




- Accept feedback and apply training consistently
- Enjoy working as part of a healthcare team

Experience:

Experience in reception, administration, customer service, retail, hospitality, or a healthcare setting is an asset but is not mandatory.

Training will be provided in:

- Jane App scheduling and patient records
- Payment and point-of-sale procedures
- Extended health insurance claim submission
- Clinic communication and privacy procedures
- Recall and patient follow-up processes

Why Join Reform Clinics?

- Welcoming and supportive team
- Paid training
- Modern healthcare environment
- Opportunity to develop valuable medical administration experience
- Potential for increased hours and responsibilities
- Work that directly contributes to a positive patient experience

Saturday Availability:

Availability to work every Saturday or alternating Saturdays is required. Please do not apply if you are unavailable on Saturdays.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $19.00-$23.00 per hour

Ability to commute/relocate

- Oakville, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Are you currently a student?
- Are you consistently available every Saturday or alternating Saturdays?
- What days and hours are you available to work?
- Tell us about a time you had to learn a new computer system or workplace procedure.
- Are you comfortable answering telephone calls and communicating with patients in person?
- Why are you interested in working in a multidisciplinary healthcare clinic?

Experience:
- Retail sales: 1 year (preferred)
- Sales administration: 1 year (preferred)
- Healthcare management: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Front Desk & Patient Experience Assistant (Oakville)
🏢 Reform Clinics
📍 Oakville