Company description

We are a dope personal training gym that is strictly for independent trainers, who take pride in their business and care for their clients. As an organization, we strive to provide a space that values the well-being of our team members, upholds the beliefs that everyone is treated fairly and with respect for their individual rights and provides a space for independent personal trainers to grow their business out of.

The Firm Athletica is a boutique, personal training gym located in the heart of Kitsilano. Our values as an organization include being good humans, striving to go “far together” and being open and honest with one another. We are looking for a full-time Front Desk Associate to join our growing team. This position is the perfect opportunity for someone who wants to make an impact in an energetic, dynamic environment.

About You:

You would consider yourself to be friendly and outgoing, and most likely can strike up a conversation with just about anyone. You’re known to be reliable, professional and organized and love processes and procedures. If asked to describe your personality most people would say that you’re vibrant and energetic. You can communicate effectively and efficiently over the phone, in-person or via email. Health, fitness and/or sports are passions of yours.

A typical day in the life of a Front Desk Associate:

- Professionally and warmly greeting all members and guests
- Checking MindBody and taking attendance each and every hour; update members’ accounts as needed
- Answering the phone and replying to messages




- Checking and responding to emails
- General cleaning and tidying of the gym and kitchen area
- Maintaining an orderly and clean front desk area
- Providing the highest level of customer service to members, prospective members and trainers
- Handling any constructive feedback from the members and trainers and proactively actioning things to remedy any problems

What you have:
- 1+ years of customer service, hospitality or front desk experience.
- High school diploma/GED required or equivalent work experience.
- Proficient with the Google Business Suite (including Google Docs, Google Sheets, etc.).
- Must be able to perform all essential physical aspects of the position, which could include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height.
- Must be able to perform pushing, pulling, and lifting up to 50 lbs at a time.

Bonuses:
- Social media experience
- Sales experience

We offer our team members the opportunity to workout anytime on your own time, and the chance to join a new and growing organization. The Firm Athletica welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish and we welcome you!

We can’t wait to meet you!

Job Types: Part-time, Permanent

Pay: From $19.00 per hour

Benefits

- Casual dress
- Versatile schedule
- Paid time off

Work Location: In person

📌 Front Desk Receptionist (Vancouver)
🏢 The Firm Athletica
📍 Vancouver