Become a Customer-Focused Associate with Cogeco, dedicated to boosting sales and enhancing customer experiences in a dynamic environment. Engage with customers directly and over the phone to tailor services to their needs.
In the role of Associate, you will actively manage inbound inquiries and participate in outbound calling to promote Cogeco's Cable TV, Internet, and phone services. Your strong communication abilities will enable you to resolve issues and build lasting relationships with customers. You will also engage in corporate training initiatives to refine your sales and service skills.
Key Responsibilities:
• Engage customers through inbound and outbound interactions
• Schedule and input order requests




• Resolve billing inquiries effectively
• Promote various Cogeco services and products
• Manage returns and exchanges of equipment
Requirements:
• High school education required; post-secondary preferred
• Minimum 1-3 years of customer service experience
• Proven track record of KPI performance
• Self-motivated with problem-solving abilities
• Experience working in a Windows workplace
Maximize your potential as you deliver outstanding customer service and effective sales solutions at Cogeco.
#J-18808-Ljbffr

📌 Customer-Focused Associate at Cogeco (Sarnia)
🏢 Jobtailor
📍 Sarnia