Lead cutting-edge customer journey initiatives at Alberta Blue Cross as a Journey Management Specialist. Utilize your problem-solving and facilitation skills to enhance customer experience strategies.

Alberta Blue Cross® is seeking a specialist to improve customer services through data-driven management. This role requires 3-5 years’ of experience, focusing on customer journey mapping, and the application of service design methods. Collaborate with various teams to deliver impactful service changes, leveraging insights and feedback.

Key Responsibilities:



• Develop and update end-to-end customer journey documentation • Identify critical customer pain points and service interactions • Analyze customer data to unearth insights and patterns • Facilitate collaborative cross-team workshops • Provide guidance and tools for effective journey management

Requirements: • Degree in a relevant discipline or equivalent experience • 3-5 years in customer journey or experience design • Experience in medium-to-large organizational settings • Excellent analytical and facilitation skills • Familiarity with design tools and customer insights tools

Shape customer experiences at Alberta Blue Cross® through strategic journey management and targeted improvements. #J-18808-Ljbffr

📌 Journey Management Expert Role Alberta Blue Cross (Winnipeg)
🏢 Abc Benefits
📍 Winnipeg