Become the driving force behind shareholder services at Odyssey Trust Company as a Senior Director based in Calgary. Your leadership will ensure operational efficiency and exceptional service quality.In this pivotal role, you will oversee the Shareholder Services team and establish standards to ensure top-notch service delivery. You will mentor key personnel and lead initiatives that drive improvement and innovation across all locations.



Bring your analytical and strategic planning skills to foster a customer-focused workplace.Key Responsibilities:Provide leadership and vision for the Shareholder Services teamEstablish and monitor team performance standardsInnovate service strategy to enhance client interactionsManage workforce planning and resource allocationLead projects focused on continuous improvementRequirements:Proven experience in managing customer service or operations teamsStrong knowledge of regulatory requirements in financeExcellent communication and stakeholder relationship skillsAbility to analyze and improve operational performanceDiscretion in handling confidential shareholder informationDrive operational excellence and customer satisfaction within Odyssey Trust Company's Shareholder Services team through strategic leadership and innovation.#J-18808-Ljbffr

📌 Senior Leadership Role In Shareholder Services (Calgary)
🏢 Odyssey Trust
📍 Calgary