Join MCI as a Call Center Technical Support Representative and assist customers with technical issues. Your skills in troubleshooting will enhance the customer experience.

An chance awaits with MCI for a Call Center Technical Support Representative. The role requires a blend of technical proficiency and stellar customer service skills. Candidates with a basic understanding of computer systems and previous tech support experience will thrive in this position, which also values bilingual communication in English and Spanish.

Key Responsibilities: • Assist customers with first-level technical support • Troubleshoot issues with hardware and software • Document all issues and their resolutions • Communicate solutions to customers clearly • Escalate unresolved customer issues promptly

Requirements: • At least 18 years of age is mandatory • High school diploma or GED is required • Fluent in English and Spanish, both written and spoken • Excellent communication and customer service skills • Background in tech support or IT helpdesk preferred

Make an impactful difference in customer satisfaction with your technical skills at MCI. #J-18808-Ljbffr

📌 MCI Call Center Technical Support Role (Winnipeg)
🏢 Socket.dev
📍 Winnipeg