Why APG-Neuros?
For over 20 years,

APG-Neuros

has been driving innovation in wastewater treatment, growing from a small Canadian startup into an internationally recognized manufacturer of high-speed turbo blowers and advanced aeration solutions. Our success is built on the talent, passion, and expertise of our people. As we continue to grow, were looking for individuals who want to make an impact and help shape the future of sustainable infrastructure.

APG-Neuros headquarters is located in

Blainville

, Canada , and its manufacturing and testing facility is located in

Plattsburgh, New York, USA .

Our Perks:

Competitive Salary & Annual Reviews

Comprehensive Health & Dental Benefits

RRSP with employer’s contribution

Telemedicine Program

Professional Development & Training Opportunities

Career Growth Opportunities

Free On-Site Parking

Social Committee Activities & Employee Events

Collaborative, Respectful & Supportive Work Environment

Aftermarket & Customer Support Director

Reporting directly to the President & CEO, the

Aftermarket & Customer Support Director

is responsible for leading

APG-Neuros ’ global aftermarket business, including field service, technical support, spare parts, maintenance programs, service contracts, and customer success initiatives.

This role drives revenue growth from the installed customer base while ensuring exceptional customer satisfaction and equipment reliability. The

Aftermarket & Customer Support Director

leads a multidisciplinary team of service managers,



field service engineers, and technical support personnel across

APG-Neuros ’ global operations.

Duties/Responsibilities

Develop and execute

APG-Neuros ’ aftermarket growth strategy.

Increase revenue through service contracts, spare parts, upgrades, and maintenance services.

Build strong customer relationships and ensure high levels of customer satisfaction.

Lead and develop field service, technical support, and aftermarket teams.

Drive continuous improvement of service processes, KPIs, and customer support systems.

Oversee customer fleet data, CRM accuracy, and aftermarket business reporting.

Promote remote service solutions and service innovation initiatives.

Monitor equipment reliability trends and lead corrective actions to improve product performance.

Support commercial teams in identifying aftermarket sales opportunities.

Represent

APG-Neuros

at customer meetings, industry events, and conferences.

Required Skills/Abilities

Bachelor’s degree in Engineering or related technical discipline.

10+ years of experience in industrial equipment, manufacturing, or technical service environments.

Proven leadership experience managing customer support and field service organizations.

Demonstrated success growing aftermarket revenue and service profitability.

Strong business, communication, and relationship-building skills.

Experience with CRM systems, service metrics, and operational management.

Willingness to travel up to 30%.



📌 Aftermarket & Customer Support Director (Saguenay)
🏢 APGN
📍 Saguenay